天津大学教师个人主页系统郑春东 Research on effect of express service recovery on customers repurchase intention when facing express service failure Personal Profile

中文

Brief Introduction
Education Background
Research Interests
Courses
Professional Membership
Positions & Employments
Academic achievements
Honors & Awards
Team
Album

Zheng Chundong

School

College of Management and Economics

Other Contact Information

Selected Papers

Current position: Personal Profile > Academic Achievements > Selected Papers

Research on effect of express service recovery on customers repurchase intention when facing express service failure

Hits:

Journal:Industrial Engineering and Engineering Management. 2012,17（4）：19-23

Translation or Not:no

Pre One:Research on building “3S” management system for dangerous goods logistics.

Next One:The Impact of Consumer Perception Risks on Consumer Evaluation of Brand Extension